Per ticket plan is simple, just pay for the number of tickets according to the need and it will be live handled by our team in a month. A ticket based system allows users to quickly contact the support team at any time and get the relevant response. This plan is ideal for web hosting companies and web hosting reseller who have a low volume of support tickets. It provides you complete support for your customer issues by outsourcing helpdesk tickets and live chat support outsourcing. Maintaining anonymity while handling chats or tickets is our priority. We provide Level1 and Level2 support under this plan. No server monitoring task or server administration task is done under this plan. But you can always club this plan with any server management services.
This plan provides you unlimited support at an affordable price. We solve any number of tickets for clients hosted on the server. A ticket is a request through email, helpdesk or a chat. The advantage of the ticket request is that the issue or an inquiry gets answered in details within a single ticket. There is just a flat fee per server per month which gets you to support for unlimited customer issues – 24 hours a day, 365 days a year. That means we take care of your clients as you yourself would and provide live chat outsourcing in India,Europe, USA. We assure complete anonymity while handling live chat or helpdesk services. Our helpdesk team provides from 1st level and 2nd level coverage round the clock.
In a shared tech plan our technicians will be working on your helpdesk tickets and live chats along with other projects in the same shift. As the technician is shared between the other projects cost too gets shared and thus you get your work done at a cheaper rate. A shared tech does not work on more than 3 projects at a time. This plan is ideal for you if you don’t require large volumes of tickets and chats and has a stringent budget but need everything handled. We ensure that even if the technician is handling multiple projects at a time he is well trained to keep all at equal priority.
With this plan, our dedicated technicians will work only for you in the designated shift. Our expert team will handle helpdesk tickets, live support chats along with server monitoring, etc. we will take care of both your servers and support system.
Our expert technicians will be working exclusively for you. The team will be familiar with your service system and clients as they will work only on your project. Our team is able to handle support from simplest Tier1, Tier2 to more complex Tier3 services, pre-sales and billing queries. With this plan as our team closely works with clients, answer all the queries and give them more personalized services.
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If you feel your requirement is different and does not fit our pre-structured plans, contact us anytime. We will be happy to serve you and provide you with more customized services according to your specific business needs.